Return & Refund Policy

Returns & refunds: Before you returning a product, please take a moment to understand how our products are made. All our products are handcrafted and are made of real wood, resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish. The paints and decals we use are digitally matched with their respective RGB values however if you have filters turned on your mobile device or PC the image might show slightly different shades. That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are always happy to help you out.

Cancellation Policy: In case you want to cancel an order, please email or call us on +91 7695875885 within 24 hours of placing the order. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it. Little Helio reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made. If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.

Returns Policy: We accept returns only on goods that were damaged in transit. All our products are custom made for your requirement and you will receive our quality assurance certificate and the images of your product via mail/WhatsApp before it gets dispatched and cannot be returned or refunded for misinterpretation of colours, patterns or dimensions. In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to within 24 hours of receiving the product. and We can offer you a replacement, repair, or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We accept returns on. Do also make sure you are returning the product for a genuine reason. :)

 Once your mail is processed

  • If you choose to get a replacement, we will pick up and replace the product free of cost.
  • If you choose to get a refundinstead of a replacement for a defective/damaged product, you might have to send us the product back and it will be credited to your original method of payment within 7 working days.
  • If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made. 

Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.

Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 2 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.

If you didn't like the product

Please write to within 72 hours of receiving the product. You will need to ship the product(s) back to us to the following address, along with your name and Order ID.

Return Address:

Cascade Helio Thermics Lts, NO:335/2 Abbas Garden Road, Luna Nagar, Coimbatore 641025, Tamilnadu.